Delivery
Window shown before checkout
Shipping & Returns
Clear delivery timing, a clear fit window, and a clear next step if something feels off.
This page is built for decision-making, not policy scavenger hunts. You should be able to understand when the order arrives, how long you have to confirm the fit, and what support expects before a return starts.
Adjustment window
45 nights from delivery
Support
Troubleshooting before returns
What happens after checkout
The process should make sense at a glance.
01
Place your order
You will see the delivery window before checkout is complete, so you know the timing before you commit.
02
Watch for tracking
As soon as the order leaves fulfillment, tracking is emailed to you. Keep the packaging while you test the fit.
03
Confirm the fit over a few nights
Give the pillow 24 hours out of the package and keep one setup for 3 full nights before deciding it is the wrong match.
04
Contact support if the fit still feels off
We will help you troubleshoot first. If the match still is not right, we will guide you through the return during the 45-night window.
If the fit seems off
Do not skip straight to “return it.”
Most bad first impressions fall into a few buckets: the pillow still settling, the sleeper adapting over the first couple of nights, or a setup mismatch that support can help interpret faster than trial and error. That is why the 45-night window starts with fit help.
Good reason to write in
“It feels too high, too low, or wrong after a few nights.”
What to include
Sleep position, mattress feel, and what seems off.