Typical reply
Usually within 1 business day
Support
Pick the support lane that matches what's going on.
Three paths: fit help, order questions, and returns or exchanges. Click the one that sounds right and your email opens pre-filled with the details we need — so we can help faster and with less back-and-forth.
Usually within 1 business day90-day fit trialFree fit replacement if needed
Adjustment window
90 days to confirm the fit
Best outcome
Less back-and-forth when the context is specific
Start here
Three support paths. Pick the one that matches.
Each opens an email with the right subject line and the details pre-filled — so we can answer with fewer follow-up questions.
Best for
Height uncertainty, neck alignment questions, arm-under habits, or warmth questions.
Fit help
Use this if the pillow feels too high, too low, too warm, or wrong for your sleep position.
Include
- Sleep position and mattress feel
- What feels too high, too low, too warm, or unstable
- Order number if the pillow has already arrived
Best for
Confirmation emails, delivery timing, tracking updates, or address questions.
Order or tracking help
Use this for shipping questions, delivery updates, or anything tied to an existing order.
Include
- Order number
- What you need checked or corrected
- Any tracking update or delivery date you already received
Best for
Fit replacement, return next steps, or a pillow that still does not feel right.
Returns and exchanges
Use this when you are inside the 90-day trial and need help with a replacement or return.
Include
- Order number
- What you already tried over the first few nights
- What still feels off and whether you prefer a replacement or return
Before you write
Three details that help us help you faster.
Lead with the problem
Start with fit, order, or returns so support lands in the right context immediately.
Give the concrete detail
Order number, sleep position, mattress feel, or the exact tracking question are the fastest shortcuts.
Describe what feels wrong
Too high, too low, too warm, delayed, or incorrect are more useful than a general "it is not working."