Delivery
Window shown before checkout
FAQ
Answers to the questions people actually ask.
Grouped into three sections: whether Maple is right for how you sleep, what happens if the fit feels off, and how delivery and returns work.
Adjustment window
90 days from delivery
Need another fit?
Free fit replacement
Top three questions
The answers you're looking for.
Before you buy
Which pillow is best for side sleepers?
Side sleepers usually need more height than they think. Maple looks at shoulder width, mattress feel, and sleep habits before recommending a profile.
Jump to fit questionsIf it is not right
What happens if the pillow does not feel right?
You have 90 days to confirm the fit at home. If the profile is not the right match, Maple sends the correct match at no charge.
See the full answerAfter you order
When will I get it?
The delivery window is shown before checkout, and tracking is emailed as soon as the order ships.
See the full answer01
Is this the right pillow for me?
The most common questions before buying.
Start with this answer
Which pillow is best for side sleepers?
Most useful first
Which pillow is best for side sleepers?
01
Most useful first
Which pillow is best for side sleepers?
Side sleepers usually need more height to fill the gap between head and mattress. The quiz looks at your shoulder width, mattress feel, and sleep position to find the right profile. Side sleepers with broader shoulders or arm-under habits tend to need more loft than they think.
FAQ
What if I sleep on my side and back?
02
FAQ
What if I sleep on my side and back?
Select 'mixed / switch between positions' in the quiz. Maple points you toward a profile that stays consistent across position changes rather than one tuned tightly for a single position.
FAQ
I always put my arm under my pillow. What does that mean?
03
FAQ
I always put my arm under my pillow. What does that mean?
It almost always means your current pillow is too low for your position. The quiz treats arm-under sleeping as a sign you may need a taller profile.
FAQ
Does mattress softness affect which pillow I need?
04
FAQ
Does mattress softness affect which pillow I need?
Yes, and this is one of the least obvious things about pillow fit. A softer mattress lets your shoulder sink more, which raises your head relative to where it would sit on a firm mattress. That changes the height the pillow needs to provide. The quiz accounts for this.
FAQ
What if I'm a hot sleeper?
05
FAQ
What if I'm a hot sleeper?
The fit quiz currently focuses on pillow height and support, not temperature. Some Maple review responses mention cooling feel, but choose your pillow profile based on fit first.
02
What if it is not right?
Simple risk reversal before you commit.
Start with this answer
What happens if the pillow doesn't feel right?
Most useful first
What happens if the pillow doesn't feel right?
01
Most useful first
What happens if the pillow doesn't feel right?
You have 90 days to confirm the fit at home. If the profile is not the right match, we'll send the correct one at no charge.
FAQ
What is the free fit replacement?
02
FAQ
What is the free fit replacement?
If the fit is still not right during the trial, we send you the right profile. You keep the original.
FAQ
How do returns work if I need one?
03
FAQ
How do returns work if I need one?
Keep the pillow clean and hold the packaging if you can. Contact support within the 90-day trial with your order number and a short description of the fit issue. We keep the process clear from there.
03
Shipping and delivery
What to expect after you order.
Start with this answer
When will I get it?
Most useful first
When will I get it?
01
Most useful first
When will I get it?
The delivery window is shown before checkout. Tracking is emailed as soon as the order ships.
FAQ
How long until I can judge the fit?
02
FAQ
How long until I can judge the fit?
Give the pillow 24 hours out of packaging to expand fully. Then commit to one setup for at least 3 full nights. First-night impressions — high or low — are rarely accurate.
FAQ
How do I wash the cover?
03
FAQ
How do I wash the cover?
Remove the MapleCool cover and machine wash it in cold water on a gentle cycle with mild detergent. Rinse and air dry it. The foam should only be spot cleaned with a damp cloth and should not go in a washer or dryer.
FAQ
What if the fit still feels off after a few nights?
04
FAQ
What if the fit still feels off after a few nights?
Contact support with your sleep position, mattress feel, and whether the pillow feels too high or too low. The 90-day trial gives you time, and the fit replacement covers the right profile if needed.
Didn't find your answer?
If you're trying to figure out whether Maple is right for you, the quiz is the fastest way. For anything else — delivery, returns, or help after you've ordered — our support team can take it from here.